Welcome to the Sullivan County

Public Water Supply District # 1

          As a new water user we welcome you to the District and hope this information will be helpful.  If you have any questions and/or concerns, please feel free to contact our office.  We will do everything we can to answer any of your questions.

          The Public Water Supply District # 1 of Sullivan County celebrated its 45th anniversary in the year 2023.  The District is made up of a Board of Directors (five members), the District Clerk, System Manager, Bookkeeper, and two Water Operators.  Our Board meets on the first Tuesday of every month.  Our meetings are open to the public.  Please call our office if you wish to be put on the meeting agenda.

          Our office is located at 1108 S Pearl St. in Milan.  The telephone number is 660-265-4811.  For after hour emergencies call 660-265-5850.  Our office hours are 9:00 a.m. to 4:30 p.m. Monday through Friday.  We do have emergency numbers on the answering machine in case you have a water main emergency after business hours.  Our office does observe most legal holidays.

          The Public Water Supply District #1 of Sullivan County is in compliance with the newest rules and regulations established by the Environmental Protection Agency (EPA) and the Missouri Department of Natural Resources (DNR) pertaining to the Safe Drinking Water Act and lead content in water.  We send two samples per month to the DNR laboratory in Jefferson City for testing.  These samples are taken at random locations throughout the District.

          The District office also prepares a Consumer Confidence Report (CCR) annually.  This report is published in the Milan Standard to notify the public of all constituents found in our drinking water and what levels of each constituent is allowable by the Department of Natural Resources (DNR).  Anyone interested in obtaining a copy of the CCR report can call our office and we will gladly mail one to you.

Billing Procedure

          Customers with electronic meters will receive a bill each month on or before the 25^th day of the month. These bills are due on or before the 10^th day of the month.  Failure to receive a bill shall not excuse the customer from paying for the water used. 

          All bills are due by the 10^th of the month.  A ten percent penalty must be added to your bill if not paid by the 10^th.  The Water District has a night drop box located outside the door at our office for your convenience.  We cannot accept post-dated checks.  We charge $15.00 on all returned checks.

          Failure to pay your bill by the twentieth day of the month shall result in discontinuance of service.

Water Rates

          The current Water Rate Schedule is effective December 1, 2011

First 1,000 gallons- $25.50

Next 1,000 gallons-$20.50

Next 1,000 gallons-$ 10.70

All over 3,000 gallons-$10.70 per thousand

Domestic rates include a 2.750% county sales tax.  Non-Domestic rates include a 7.975% state and county sales tax.

New Service and Meter Deposits

          All new customers must sign a user agreement and are required to pay a deposit.  This deposit varies depending on whether the customer is the owner of the property or a tenant.

Owner deposit-$100.00

Renter deposit-$200.00

          If you decide to move or sell your property, please give us at least one week notice.  We will take your final bill out of your deposit and mail the remainder to you.  Customers disconnected for nonpayment will have their deposits forfeited to the district.

Discontinuance and Reconnection of Service

All water bills become delinquent if not paid by the 10^th of each month.  Late notices, or disconnect notices will be mailed to every customer that is past due after the 10^th of every month.  If the bill is not paid by the 20th of the month, the customer will have their service disconnected.  All customers disconnected for nonpayment will be charged a $200.00 reconnect fee, $50.00 service charge, plus unpaid account balance.  Meters are not unlocked until all bills are paid in full.  If you should have any questions or concerns about your bill please do not hesitate to call the office before the cut-off date.

Inquiry, Service and Complaint Procedures

          If you ever have any questions or complaints, please feel free to call the District office at 660-265-4811 during regular office hours and we will be happy to help you.  We hope you will call us when you have a concern.  We can all benefit from open lines of communication.  Our staff does not make the policies; they are required by the Board of Directors to enforce them.  If you have a complaint not handled to your satisfaction, please write to the Board of Directors and it will be handled at the next board meeting.

Water Meter and Service Line Leaks

          The Public Water Supply District # 1 of Sullivan County policy states that the customer is responsible for his/her own water lines.  This consists of the lines from the meter to the house.  The Water District maintains and operates on the main lines of its system.  The amount of water that goes through the meter will be billed to the customer for monthly water charges.

          The customer can check for leaks in their own system.  There is a small triangle on the face of the meter.  You will need to make sure that every faucet/water supply in the house is off (washing machine, dishwasher, toilets, faucets inside and out, hydrants, etc.) Then look on the face of the meter. If you see any movement of the numbers on the register, you have a leak.  Ground water collects in some meter pits, depending on the location.  This is not necessarily an indication you have a leak.

Maintenance

          The District will make all reasonable efforts to supply continuous service: however, it has the right to interrupt service for the purpose of making repairs, connections, extensions, or other necessary work.  Efforts will be made to notify water users of interruptions, when possible, but the District is not responsible for any loss due to interruptions.

Primacy Fees

          Primacy fees are assessed to the Water District once a year by the Missouri Department of Natural Resources.  The fee is $5.28 per meter.  This fee is billed on each account in April and then paid to the State of Missouri for water testing.  This fee is collected by all water districts in the State of Missouri.

Report Suspicious Activity

          Due to the terrorist attacks on September 11^th, 2001, we ask that all customers remain vigilant in watching for suspicious activities or people in or around water supplies, wells, towers, meters, and the like.  Please report this to us or the local law enforcement agency immediately!  We thank you for your efforts to help protect our community.

          Once again, we welcome you to the District and look forward to serving you.

                                    Sullivan County Public Water Supply District # 1

“This institution is an equal opportunity provider.”